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IN OUR LATEST NEWSLETTER

“Customer retention”

– our April White Paper describes the three essential tenets of customer service

“Achieving a positive result from a CVA”

– this month’s featured case study

“Online meetings checklist”

– a timely guide for remote working in our April Snapshot

“A 13-point recovery plan for difficult times”

– this month’s video offers a raft of survival tips

“Mothballs and spring cleaning”

– guest author Andrew James on how to come out fighting when the COVID-19 shutdown ends

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Best practice snapshots Best practice white papers Case studies

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RESOURCES

Freely available white papers, snapshots and guest articles. Register now to gain access to this invaluable resource.

WHITE PAPER OF THE MONTH

Customer retention

Every business, large or small, depends on customers for its livelihood. Surprisingly, a great many businesses fail to honour this common-sense principle. This White Paper explores the three essential tenets of customer service that the CEO/MD must transmit to all employees.

VIDEO OF THE MONTH

A 13-point recovery plan for difficult times

SNAPSHOT OF THE MONTH

Online meetings checklist

With the advent of social distancing requirements, online meetings have become a lifeline that allows many businesses to continue functioning. This article offers ten tips for managing online meetings successfully – regardless of the role you are playing in the meeting.