As a business leader, you have to delegate certain tasks in order to keep your perspective and generate ideas to grow the business – even if you run a small business. But when you don’t have the talent in-house, should you hire or outsource? Many companies are finding great benefits from outsourcing.
Outsourcing isn’t always about sending work to India or the Philippines. Many small and mid-sized businesses in the UK outsource functions such as human resources and telemarketing to companies in their own city. But what are the benefits of sticking close to home? And what should you outsource, and what should you keep in-house?
Outsourcing is not always a less expensive solution overall, but it can allow you to achieve your company goals. Sometimes you have to spend more money to focus on your core business. One of TCii’s clients reports: “In both telemarketing and human resources, it’s been worth it. With human resources, we’ve found that sometimes our own employees were more comfortable reporting an issue to an outside rep.”
Tips for choosing an outsourcer
Selecting local companies can help improve communication and build longer lasting relationships through face-to-face contact. When you do meet with potential outsourcers and compare services, keep the following real-world advice in mind.
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