Customer service tips for small businesses

All small businesses have one thing in common: they provide superior customer service. If they don’t, they will not be around for long – their larger competitors will eventually drive them out.

Customer service and the ability to personalise are what mark a small business and draw many customers to them. Small businesses online, especially, can set themselves apart from their competition if they provide superior customer service. Here are six ways to do just that.

1. Drop everything to answer emails and phone calls

No matter what you are doing, if you receive a telephone, email or other communication from a customer or potential customer, drop whatever you’re doing to answer that communication. Even if it’s just “OK, I’ll get on it,” you’ll convey to that customer that you are there for them and quick to respond. This is especially true with prospects who may be asking a question or requesting a quote.

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