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WHITE PAPER OF THE MONTH
Every business, large or small, depends on customers for its livelihood. Surprisingly, a great many businesses fail to honour this common-sense principle. This White Paper explores the three essential tenets of customer service that the CEO/MD must transmit to all employees.
VIDEO OF THE MONTH
A 13-point recovery plan for difficult times
SNAPSHOT OF THE MONTH
Online meetings checklist
With the advent of social distancing requirements, online meetings have become a lifeline that allows many businesses to continue functioning. This article offers ten tips for managing online meetings successfully – regardless of the role you are playing in the meeting.