Positive feedback has long been recognised as a characteristic common to all high‑performing businesses. However, many managers don’t feel comfortable giving praise – because, they say, it takes too much time and feels insincere or “too soft”. This video explains why giving sincere, positive feedback is so important, and when and how to do it.
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WHITE PAPER OF THE MONTH
Every business, large or small, depends on customers for its livelihood. Surprisingly, a great many businesses fail to honour this common-sense principle. This White Paper explores the three essential tenets of customer service that the CEO/MD must transmit to all employees.
VIDEO OF THE MONTH
A 13-point recovery plan for difficult times
SNAPSHOT OF THE MONTH
Online meetings checklist
With the advent of social distancing requirements, online meetings have become a lifeline that allows many businesses to continue functioning. This article offers ten tips for managing online meetings successfully – regardless of the role you are playing in the meeting.