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Terry Irwin attends WOW! Awards gala to watch his top picks receive recognition - November 2009
TCii CEO Terry Irwin was at the Grand Connaught Rooms in London on 4 November to see the prestigious WOW! Awards for 2009 presented at a gala ceremony attended by around 250 people. Terry was invited to be on the judging panel for the awards, and took part in the rigorous two-day judging process earlier this autumn.
The WOW! Awards recognise the UK's best customer service providers, all of whom are nominated by customers. The shortlisted finalists are invited to make a personal presentation to an independent panel of expert judges, made up of some of the UK's leading customer service professionals, consultants and sponsor representatives.
The 13 award categories include Best Retail Operation, Best Healthcare Provider and Best Manufacturing or Business to Business Supplier, as well as an award for Outstanding Contribution to the Community and another for Small Business, Big WOW!
Award-winning customer service
Terry was on the judging panel for three categories, including the Award for OWW to WOW! This award sets out to recognise those organisations that have gone the extra mile to resolve a customer's problem. The winner was I Want One of Those, which handles thousands of orders every day and ships products around the world, often in problematic circumstances. This online retailer's success in turning problems into delight has generated huge loyalty among its customers.
Another of Terry's judging categories was Best Local Authority. The award went to Haringey Council, which employs 8,500 people serving a population of 225,000 and working in 108 different languages. The work is often fraught with difficulty and has to be handled with limited resources. Nevertheless, more than 1,300 customers nominated individuals at Haringey Council last year for outstanding service.
Terry also helped to decide the award for Most Inspiring Front Liner, who turned out to be Robby The Bobby from Merseyside Police. As a School Liaison Officer in the Croxteth and Norris Green areas of Liverpool, Robby has won himself an army of supporters and helpers - both young and old - within the community, as he works to steer youngsters away from a life of gangs and guns.
Other winners included The Mortgage Broker (Best in Financial Services), Merseyside Police (Best Emergency Services) and Debbie Iddison, York Marriott Hotel (Best in Hospitality). For a full list of categories, winners and finalists, go to http://www.thewowawards.co.uk/.
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