TCii
Newsletter Issue: 012 | January 2009  
Marketing - Is your organisation marketing oriented

Marketing is the process of planning and executing the
development, pricing, promotion and distribution of products
and services to targeted customers. Using this standard,
everyone in your organisation is ultimately involved in
marketing in some way – not just some narrowly defined
“marketing department”.

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The basic principles of marketing

Marketing-oriented organisations focus like a laser beam on customer needs and wants. They anticipate demand. They enlarge demand through promotions and advertising. Then they satisfy that demand.

Unfortunately, too many companies either don’t understand this basic principle or lack the resolve to see their strategies through to completion. In fact, many businesses start thinking about marketing campaigns only after sales have begun to sag.

Other reasons why marketing plans fail:

  • No sense of the future. Successful marketing is an investment in your organisation’s future. Be creative. Focus on new opportunities. Always think of new ways to enhance exposure for your product.
  • No measurement of results. Like any other initiative, marketing projects must be tested and measured. To measure results, assign someone to capture sales and customer information and give them access to all revenue and expense data. Once results are measured, analyse them and share them throughout the organisation. Then spend money on what generates the best return.
  • Too much interference. Some CEOs approve a marketing plan, and then insist on constantly making adjustments. Sometimes, the best approach is to wait until marketing efforts can be suitably measured and then fine-tune the plan. Constant meddling only distorts results and demoralises the people in charge of driving the campaign.

For some organisations, maintaining a full-blown marketing department may be too costly and impractical to justify. One option in these circumstances is hiring a professional marketing consultant to ensure that your product meets customer demands the way it should.

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