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The change was delivered within the imposed deadline.
The exercise forced the Bank to revisit its ‘one size fits all approach’ and as a result they introduced a more flexibility procedure based on our work that is currently being used throughout the entire organisation.
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‘Breaking eggs’ to help a global Bank avoid regulatory fines
Re-structuring and budgetary challenges within a global bank had resulted in its European Division experiencing delays on a number of changes that had fixed deadlines imposed by the local banking regulators. One of these changes involved the inter-bank payment system in Belgium which required an upgraded IT system and a revised authority process.
The regulators had the power to impose fines for lack of compliance.
Our Challenge
Our task was to implement the changes, including obtaining budget approval within a 3 month period.
The banks internal procedures were built around providing secure systems to avoid reputational risk and as a result did not facilitate changes with tight deadlines; especially as a 3rd party supplier would need to access bank owned equipment to make the change.
To deliver we had to break some guidelines.
What we did
First we identified key barriers. The first barrier was a ‘no engagement without secured budget’ rule and budget approval was taking up to 2 months!
The second barrier was a ‘one size fits all’ pre-live test requirement that could not be comprehensively shoehorned into the 3 month schedule!
We challenged the finance controllers and requested and secured an unconventional ‘provisional’ budget clearance.
We then created a plan that focused only on test the critical elements.
Finally, we identified the senior managers who would need to approve this exceptional procedure, working with them to eliminate their fears and secure their approval.
The outcome
The change was delivered within the imposed deadline.
The exercise forced the Bank to revisit its ‘one size fits all approach’ and as a result they introduced a more flexibility procedure based on our work that is currently being used throughout the entire organisation.
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